IT Support
Shadownet Computing has proven to make SMEs (Small to Medium Sized Enterprises of between 15 and 100 users) Business IT more efficient. We offer a range of Business IT support services that integrate to provide powerful technology solutions for SMEs.
Our approach is to prevent problems before they happen.
Shadownet Computing specialises in the following Business IT Support services:
Server Monitoring & Alerting
In addition to overall performance reporting, we provide proactive alerts to offer early warning of potential system failures and resource utilisation issues, which is fundamental to our total Business IT support offering.
Proactive Business IT Support
We place utmost priority in proactively managing your servers and workstations/laptops. Our proactive support measures include:
- Automated and manual server maintenance and automated PC support
- Patch and security management - This includes fixing security vulnerabilities and other potential bugs, and improving the usability or performance.
Infrastructure Design and Consulting Business IT Support
By gaining an in-depth understanding of your needs, Shadownet Computing can assist you in maximising your Business IT investment. Some key Business IT solutions that we can offer you include:
- Infrastructure Management
- Optimal system design including service consolidation, virtualisation, storage solutions, WAN and VPN, core services availability
Infrastructure of Business IT Support Management
Shadownet Computing provides personalised service and regular Business IT support around key areas including:
- Service review and growth
- Software license management
- Security and risk management
Help Desk
Our ticketing system enables us to solve problems reported via e-mail, phone, or otherwise which will allow a complete and transparent process flow that clients have access to. You will thus be able to follow the progress and status of tickets logged for any support issues.
Our goal is to make sure your computer downtime doesn’t become the bane of your existence. We offer first class Business IT desktop support by sustaining certified engineers trained to deal with all desktop related issues, so that you and your staff can focus on what you do best.
What Is First Class Business IT Support?
Shadownet Computing offers Business IT support solutions that provide one-on-one as well as end-user telephonic support for computer systems in the form of our Business IT Support Helpdesk. But we understand that it is both the user and the desktop that need our help. That’s why we differentiate ourselves by being exceptionally service driven and dedicated to providing productive desktop support. Essentially, we reinforce your team by solving their technical issues.
Hardware And Software Desktop Support
Desktop support engineers are trained to deal with all hardware and software related issues. Whether it is installations, operating system issues or server support that you require, we are available to support you and your staff in a professional and friendly manner. We pride ourselves on maintaining measurable performance levels and, if a problem needs to be escalated, each problem will be appropriately dealt with.
Computer Support
Shadownet Computing helps you keep your laptops, desktop PCs and workstations running reliably with our extensive knowledge of both user and technology issues relating to computer support, all from our helpdesk.
Remote Support
Our support engineers don’t always need to visit your desktop physically. A great deal of time can be saved by accessing and temporarily taking control of your desktop remotely in order to deal with the problem. Shadownet Computing is equipped with tools which we will integrate into your systems to allow for quick identification of problems regardless of your location. Use our remote support services to minimize costs and speed up the resolution of problems – thereby minimizing downtime.
Business IT Support On-site
There will always be times when you need an engineer on-site to help with physical faults and day to day issues. Whether you require ad-hoc (once off) or maintenance contract (retainer) based services, our business IT support engineers are ready whenever you need an expert on-site support for your business.
Software Support
From server and desktop operating systems to Microsoft and non-Microsoft applications and more, software problems can be hard to diagnose and repair by yourself. Shadownet computing has a wide experience base to draw from, including support and configuration of specialist programs from many industries. Examples range from engineering disciplines, architectural disciplines, advertising, law, finance, manufacturing, construction etc. and include products such as AutoCAD, Revit, 3DS Max, Adobe Products, Strand FEM, Edifice, 3CX, etc.
