VoIP and Telephony
VoIP stands for Voice over Internet Protocol and is a technology that involves the transmission of telephone calls over a data network like the Internet. VoIP is also referred to as IP telephony. In other words, VoIP can send voice, fax and other information over the Internet, rather than through the regular telephone network (PSTN, or Public Switch Telephone Network). Instead of connecting to your telephone land line as with a traditional phone, an IP phone connects straight to your data network, saving you the hassle of running telephone and data cabling.
Shadownet Computing offers simple yet powerful solutions that literally plug into your business, making voice and data communication work for you. If you are not currently using VoIP for all your outgoing calls, you are paying roughly 30% more than you need to. There is a misconception though, that VoIP is just cheap telephony. One of the biggest advantages of using a VoIP system is that it is incredibly feature rich, which means you get a lot more out of your telephony than just simply making a call. Seeing that Shadownet Computing’s VoIP solution is highly flexible, modular and upgradeable our clients enjoy sustainable, long term peace of mind when it comes to voice, data and wireless communications. In other words, our VoIP systems can grow and change as your needs dictate.
Shadownet Computing’s VoIP solutions provide the following (and more) features:
- Call recording
- Auto Attendant "Thank you for calling (companies name), your call will be attended to..."
- IVR i.e. "For sales dial 2"
- Database integration, e.g. to bill clients for your calls (Optional)
- Voicemail
- Call Centre Applications
- Inter Branch VoIP Communications
- Scalability - a system that can easily grow with your company without having to change the entire system
- Integration into a single network - telephone and data. Messaging through email
- Flexible – extensions move with the phone, just take your phone and move. Employees can connect regardless of where they are physically located. With a VoIP PABX adding, moving, and changing users and sites is smooth and hassle free
- Calls can be routed to mobile employees keeping them virtually connected, thus increasing productivity at the same time as reducing costs and playing phone tag
- An entirely self-managed system - add users and extensions within minutes rather than days
- Extensive reporting modules - sort by day, extension, destination etc. The integration of call management applications with telephony enables analysis of calling patterns and better management of telephony resources
- Voice mails sent directly to users' email inboxes or played back through their extension
- Remote management - quick response times, reduced support costs, remote updates
- Cost effective - no Telkom telephone fees for inter branch communication. Calls are essentially free between branches. Inbound calls are also easily transferred to company branches
- Incoming calls can now be transferred between branches at no extra cost
- Individual user profile setup
- Automatic call distribution via ring groups, direct dials to extension or group
- Advanced handset functionality
- Superior voice quality
- Streamlined communication both internally and externally via setting status and availability
The equipment for a VoIP PBX resides within the organisation rather than with the telephone company. With all calls being transmitted via your data network, all connections and extensions are implemented and managed by the company. The move from a traditional PBX to a VoIP PBX does not have to be an all or nothing venture, it can be handled in manageable stages.
VoIP is ideal for Call Centres due to its flexibility, cost efficiency and enhanced customer service application capabilities. With VoIP, call centres are easily relocated, expansion is easily accommodated, and employees can be based offsite.
Visit our dedicated product page here for more product specific information.
